Privacy Policy

1. Introduction

OldKraken Exchange Ltd. ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the OldKraken platform.

OldKraken is a sister platform of Kraken.com, operating under the same high standards of data protection that have been upheld since our co-founding in July 2011. We comply with applicable data protection laws including GDPR (for EU/EEA users), CCPA (for California residents), and other applicable regional regulations.

2. Information We Collect

Identity Information: Full name, date of birth, nationality, government-issued ID documents (for KYC verification), tax identification number where required.

Contact Information: Email address, phone number, residential and mailing address.

Financial Information: Cryptocurrency wallet addresses, transaction history, deposit and withdrawal records, account balances.

Technical Information: IP address, browser type, device information, login history, session data, and cookies.

Communications: Support tickets, emails, and any other communications you send to us.

3. How We Use Your Information

• To verify your identity and comply with KYC/AML regulatory requirements
• To process your transactions, deposits, and withdrawals
• To provide customer support and respond to your enquiries
• To detect and prevent fraud, money laundering, and unauthorized account access
• To send service notifications, security alerts, and important account updates
• To improve the Platform and develop new features
• To comply with applicable laws and legal obligations
• To conduct analytics and monitor Platform performance

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Regulatory Authorities: As required by law, including FinCEN, law enforcement agencies, and financial regulators
• Service Providers: Identity verification services, cloud hosting providers, email service providers, operating under strict data processing agreements
• Legal Proceedings: When required by court order, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all assets

5. Data Security

We implement industry-leading security measures to protect your personal information:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for all data in transit
• Multi-factor authentication for staff access to systems
• Regular third-party security audits and penetration testing
• Strict access controls and the principle of least privilege
• 24/7 security monitoring and incident response

6. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by law. Financial and transaction records are typically retained for a minimum of 5–7 years in compliance with anti-money laundering regulations.

You may request deletion of your account and associated data by contacting support@oldkraken.com. Note that we may be required to retain certain information for regulatory compliance purposes even after account closure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Restrict Processing: Request limitation of processing in certain circumstances

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Platform. These include:

• Essential Cookies: Required for the Platform to function correctly, including authentication and security
• Analytics Cookies: Help us understand how users interact with the Platform
• Preference Cookies: Remember your language and display preferences

9. AML Policy Summary

OldKraken maintains a comprehensive Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) programme in compliance with applicable laws including the Bank Secrecy Act (BSA). This programme includes:

• Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk clients
• Ongoing transaction monitoring for suspicious activity
• Suspicious Activity Report (SAR) filing with FinCEN as required
• Employee AML training and compliance oversight
• Record-keeping in accordance with BSA requirements

10. Contact Us